Teksavvy ISP

[Matt Middleton]

I'd like to follow up on my earlier email - from a customer service  
standpoint, my opinion has been swayed back to the positive. They did  
make a mistake, but when it was brought to their attention, they  
rectified it as quickly as possible, and to my satisfaction.  The fact  
that they owned up to it and didn't give me the runaround means they  
get my full backing again.

Quoting Matthew Middleton <matt-oC+CK0giAiYdmIl+iVs3AywD8/FfD2ys at public.gmane.org>:

> Until last week, I'd have been singing their praises, but I've recently had
> a very poor experience with their customer service.  The gist of it was,
> they completely screwed up when I ordered a new modem, which has left me
> with no internet access from home for a week and a half. While my original
> modem's failure wasn't their fault, the order SNAFU was.
>
> If you go with them, make sure that you triple-confirm all of your
> information, especially how you want to be billed, and your shipping address
> for the modem.
>
> -----Original Message-----
> From: owner-tlug-lxSQFCZeNF4 at public.gmane.org [mailto:owner-tlug-lxSQFCZeNF4 at public.gmane.org] On Behalf Of Slack Rat
> Sent: December 9, 2009 11:44 AM
> To: TLUG
> Subject: [TLUG]: Teksavvy ISP
>
> Does anyone have any comments on teksavvy as an ISP?
>
> Good, bad, indifferent?
>
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> Slackrat
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