My grumbles with Rogers...

[James Knott]

Neil Watson wrote:
> I have a friend who did a co-op term at Roger's tech support.  One day
> we had lunch and I sat in horrified fascination as he told me some of
> the dreadful things that go on in that department.  Another friend of
> mine is very proud of his high bandwidth Roger's connection.  I tell him
> to wait until he does have a problem.  At that time he's likely screwed.
>
> Television is the bread and butter of Rogers yet, one cannot go a week
> without seeing some odd problems with that service.
>
I suspect many of the problems depend on where you're located.  If 
you're in an older area, then there may be problems with the cable 
plant.  I've been on Rogers for years and it's worked fine for me.  On 
the other hand, we use Sympatico at work and their are frequent problems 
with it (two brief failures yesterday alone).  And forget about 
"service" from their help line.  I occasionally install equipment that 
connects to an ADSL line, as part of my work.  When you call the help 
line, they won't help, unless you click on the Start button etc.  Well, 
this equipment doesn't have a start button and they refuse to escalate 
to someone who might know what they're doing.  Even some of the Bell 
techs I've talked to, don't like having to deal with Sympatico.


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