Fwd: RE: Globeandmail.com Customer Service: Technical Problem

[Gary Layng]

I don't know how long the Globe and Mail has had videos on its website, but 
when I stumbled across one interesting looking one recently and tried to view 
it, it turned out to be in a certain Redmond company's proprietary format.

Being a believer in Open Source, I bitched.  And they were kind enough to 
respond.

----------  Forwarded Message  ----------

Subject: RE: Globeandmail.com Customer Service: Technical Problem
Date: Wednesday 24 October 2007 10:17
From: "WebSupport" <Comments-tPyU6gFVlc87lZ9V/NTDHw at public.gmane.org>
To: glayng-rieW9WUcm8FFJ04o6PK0Fg at public.gmane.org

Hello Gary,



We appreciate your concern, and are very aware of the issue with video
delivery on none Windows system.



We are currently working towards an acceptable cross-platform video
delivery solution for globeandmail.com. We plan on delivering all video
content via the Adobe Flash Player which roughly has 97% penetration on
all internet enabled computers. This is a fairly involving initiative
which will become reality in the near future.



We appreciate your input and patience.



Sincerely,

Richard

Websupport-tPyU6gFVlc87lZ9V/NTDHw at public.gmane.org

www.theglobeandmail.com







-----Original Message-----
From: glayng-rieW9WUcm8FFJ04o6PK0Fg at public.gmane.org [mailto:glayng-rieW9WUcm8FFJ04o6PK0Fg at public.gmane.org]
Sent: Friday, October 19, 2007 6:07 PM
To: WebSupport
Cc: ~BUS GlobeWeb
Subject: Globeandmail.com Customer Service: Technical Problem





Comments : Why are you using proprietary formats for your video (WMV)?
Do you just figure the 20% (and rising) of us using other operating
systems just aren't G&M people?



Name : Gary Layng



Email : glayng-rieW9WUcm8FFJ04o6PK0Fg at public.gmane.org



Phone_Number :



Username :



Browser/OS : Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8.0.12)
Gecko/20061220 Mandriva/1.5.0.12-2mdv2007.0 (2007.0) Firefox/1.5.0.12,
IP Address : 70.51.144.205,

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