OT: Internet connectivity

[James Knott]

Dave Cramer wrote:
> Lennart,
>
> Sentex www.sentex.ca can provide you with dsl. They know what they are 
> doing.
>
> but at the end of the day they are just reselling bell.
>

However, you don't have to deal with the Sympatico "help" desk.

In all the many years I've worked in IT, I have never had any experience 
that rivals Sympatico for incompetence.
One thing that companies have to remember is that the help desk is often 
a customers only contact with a company.  A bad experience there goes a 
long way to discouraging business.  Getting the cheapest help desk, by 
exporting to India is definitely the wrong way to go.  In fact, there's 
a business columnist in the Toronto Star, who's been hearing a lot about 
the problems with Bell & Sympatico.  A large portion of the complaints 
are about the help desk.  A large U.S. company had moved their help desk 
back from India, because of all the harm it was doing to the company's 
reputation.


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