OT: Internet connectivity

[James Knott]

Allen Taylor wrote:
> On Wed, May 09, 2007 at 04:56:46PM -0400, Jamon Camisso wrote:
>   
>> James Knott wrote:
>>     
>>> Michael MacLeod wrote:
>>>       
>>>> On 5/9/07, James Knott <james.knott-bJEeYj9oJeDQT0dZR+AlfA at public.gmane.org> wrote:
>>>>         
>>>>> JM wrote:
>>>>>           
>>>>>> hi,
>>>>>>
>>>>>>    i need suggestion on a good ISP provider in north america 
>>>>>>             
>>>>> (reliable and has
>>>>>           
>>>>>> a god track record)..
>>>>>>             
>>>>> That's asking a bit much, isn't it?  ;-)
>>>>>
>>>>> My ISP is Rogers and I find the service is very good.  It's far better
>>>>> than Sympatico.
>>>>>           
>>>> I have Sympatico and find it much more reliable than Rogers. Go
>>>> figure. Basically, there's no way to know which will be better until
>>>> you try them both. Service levels vary so much depending on the area
>>>> and infrastructure in your area. Basically, while Rogers may be
>>>> terrific in one neighborhood, Sympatico is better in another.
>>>>
>>>>         
>>> As part of my work, I occasionally have to deal with Sympatico, on 
>>> behalf of business customers.  It is always a problem, as the help desk 
>>> won't help you, if you can't click on the "Start" button.  Problem is, 
>>> the equipment that's connected to the ADSL line, is not a desktop 
>>> computer.  It has no keyboard, monitor or start button.  If you try to 
>>> escalate to someone who might know what they're talking about, they'll 
>>> hang up on you.  At least with Rogers, you can escalate and since the 
>>> help desk is not in India, you have a good chance of communicating.  We 
>>> don't have the same problems, when the customer is on Primus or Telus.
>>>       
>> Teksavvy have helped me with Linux though officially it is unsupported. 
>> Router or no router too. Price is right for a 5meg profile ($29.95), and 
>> wherever you can get Sympatico in southern Ontario, I think you can get 
>> Teksavvy.
>>     
>
> I'll second the Teksavvy nomination. I use them personally with a
> dry-DSL setup with phone service via Primus VOIP. I have set up a couple
> of clients and my wife's church on Teksavvy. Excellent tech support.
> Fixed IP is nice too.
>
> I will reluctantly recommend Rogers in some cases but I will never
> recommend Symaptico. Their tech support is very spotty - I have talked
> to some very knowledgable techs' but mostly very bad tech's at Sympatico
> - and I'm a very leary of their strong link to Microsoft/MSN. I have
> worked on more than one machine where the Sympatico tech has talked the
> user into doing something that completely cut them off and then couldn't
> talk them thru connecting again (more fees for me though . .  hmm).
>
> Allen
> --
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>   
As these are customer systems, I'm working on, I don't get to choose the
provider.


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