OT: Internet connectivity

James Knott james.knott-bJEeYj9oJeDQT0dZR+AlfA at public.gmane.org
Wed May 9 20:51:21 UTC 2007


Michael MacLeod wrote:
> On 5/9/07, James Knott <james.knott-bJEeYj9oJeDQT0dZR+AlfA at public.gmane.org> wrote:
>> JM wrote:
>> > hi,
>> >
>> >    i need suggestion on a good ISP provider in north america 
>> (reliable and has
>> > a god track record)..
>>
>> That's asking a bit much, isn't it?  ;-)
>>
>> My ISP is Rogers and I find the service is very good.  It's far better
>> than Sympatico.
>
> I have Sympatico and find it much more reliable than Rogers. Go
> figure. Basically, there's no way to know which will be better until
> you try them both. Service levels vary so much depending on the area
> and infrastructure in your area. Basically, while Rogers may be
> terrific in one neighborhood, Sympatico is better in another.
>
> Also, service levels change as money gets spent on the infrastructure.
> Where I live used to have TERRIBLE service from Sympatico. Rogers was
> certainly superior. Then Bell ripped out the 30 or 40 year old phone
> lines and laid down fiber all over the area. Now I'm with Bell and
> it's fantastic. Haven't had a problem for months. Much faster now too.
> -- 
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As part of my work, I occasionally have to deal with Sympatico, on 
behalf of business customers.  It is always a problem, as the help desk 
won't help you, if you can't click on the "Start" button.  Problem is, 
the equipment that's connected to the ADSL line, is not a desktop 
computer.  It has no keyboard, monitor or start button.  If you try to 
escalate to someone who might know what they're talking about, they'll 
hang up on you.  At least with Rogers, you can escalate and since the 
help desk is not in India, you have a good chance of communicating.  We 
don't have the same problems, when the customer is on Primus or Telus.



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