Note to Sympatico One Bill customers
teddy mills
lfeder-rieW9WUcm8FFJ04o6PK0Fg at public.gmane.org
Sun Jul 16 16:16:52 UTC 2006
Our Sympatico connection was about to be disconnected unless we paid the
$0.00 balance owing. I asked if we should sent in a cheque or payment in
the amount of $0.00.
Actually the $0.00, was a catch 22. They would not continue the
service until paid, and they would accept only a payment to clear the
current balance. (0.00)
And they COULD NOT change the all mighty computer. People eventually
prevailed over the computer.
/teddy
Alex Beamish wrote:
> Hi,
>
> About 24 hours ago, my Internet service failed, so I went into
> diagnostic mode, resetting the router, checking for overheated
> components, and eventually calling Sympatico for technical support.
> The told me there was no technical problem -- my account had been
> disabled because of non-payment. Oddly enough, I'd paid the bill five
> days earlier, as it was now part of my amalgamated phone bill,
> something the Marketing department calls One Bill. That change was
> made a few months back.
>
> I finally had to use the magic phrase "I need to talk with your
> supervisor" when the tech told me nothing could be done until Monday
> morning when the Billing department opened. The supervisor, a very
> efficient lady called Maya, checked and discovered that, hey, my
> account was paid up to date. She restored my service right away.
>
> I then explained to her that it was probably a bad policy decision for
> Sympatico to cut off Internet service over the weekend. (Is Bell aware
> that there are alternatives to their services?) In my case, I need a
> 24/7 Internet connection in order to stay in contact with work for
> support purposes, as well as to stay in touch with my wife, who is
> helping her mother care for my father-in-law. I could have had a
> difficult time if I'd had to wait until Monday.
>
> So, to all the Sympatico subscribers out there .. be aware of this
> possibility. Apparently Sympatico cuts off service 180 days after the
> last payment (because that's what happened to me). In my case, they
> didn't get the memo that I'd been transferred to a One Bill, and
> presumably missed the fact that they were still getting some kind of
> transfer payment for my account.
>
> And finally, a question: What kind of fallback do the TLUG members
> have for their Internet connection? I know I've been able to use
> Sympatico dial-up when my digital modem has died .. I still have a 56K
> dial-up modem. Because I use it so rarely I haven't had to set my
> machine up as a DHCP server and web proxy, but could that if
> necessary. I'm just wondering if I can subscribe to a dial-up service
> that I can use in an emergency like the one I just had.
>
> Thanks!
>
> --
> Alex Beamish
> Toronto, Ontario
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