Job Posting: Technical Services Specialist

Mon Feb 27 22:05:43 UTC 2006

Overall Purpose

Layer 7 Technologies is seeking to fill a position of Technical Services
Specialist. The purpose of this position is to provide pre and post
sales technical support for Layer 7 Technologies' SecureSpan suite of
products. In addition to assisting the sales team and Layer 7's clients,
the Technical Services Specialist works closely with the sales and
product development teams to provide a conduit of communication between
them. 

Tasks Performed

Duties for the position are many and varied, with focus to be determined
based upon performance evaluations. I.e. the following list should be
considered a superset of the tasks the position will eventually entail.

      * Assist sales representatives with technical aspects of the sales
        process

      * Assist customers with technical support issues

      * Coordinate creation and delivery of proposals

      * Manage proof of concept, evaluation and demonstration
        deployments

      * Train customers on use of product

      * Develop and maintain demonstration systems and services

      * Develop and maintain Client Services related process and policy
        documents

      * Manage product inventory

      * Manage trouble ticket system

Relationships and Roles

The Technical Services Specialist reports directly to the VP of Client
Services or equivalent.

Required Skills
      * Minimum three years experience with Internet communication
        systems. Successful candidate must be well versed in the
        technical aspects of on-line communication including HTTP, XML,
        SOAP, SSL, PKI, etc.

      * Minimum two years experience with Linux system administration in
        a web hosting environment. Successful candidate can install and
        maintain an RPM based system in a production environment.

      * Minimum two years experience in a customer support position.
        Successful candidate must have good trouble shooting skills and
        understand the nuances of dealing directly with customers and
        the importance of timely customer service.

      * Excellent communication and teaching skills are a must.
        Successful candidate is required to train customers and to
        communicate customer suggestions back to the development team.
        Strong English language skills are essential.

      * Excellent organizational skills are a must. Successful candidate
        must be able to track multiple aspect of multiple ongoing
        projects.

      * Telecommuting and self motivation skills are a must. Successful
        candidate will be working from a home office when not
        travelling.

Other Skills
      * Knowledge of digital encryption systems is a plus. Successful
        candidate should understand the basics of public key
        cryptography and PKI.

      * Coding skills are a plus, especially Java. Skills with web
        oriented programming languages (perl, php, python, etc) are
        helpful.

      * Network administration skills are a plus. Successful candidate
        should understand the basics of computer network, especially
        TCP/IP and Internet systems.

      * Writing skills are a plus. Successful candidate will be required
        to write proposals, training manuals and other documents.

      * Relational Database Administration skills are a plus, especially
        experience with MySQL.

      * Experience with office tools (word processor, spreadsheet,
        presentation) and on-line communication tools (web browsers,
        email, instant messaging) is a plus.

Job Location

Successful candidate is located in the eastern part of Canada and will
work from home when not travelling, particularly to Vancouver and
locations throughout North America.

About Layer 7 Technologies

Layer 7 Technologies helps enterprises accomplish secure and
cost-effective business integration using XML and Web services. Layer 7
Technologies’ SecureSpan product line is the first set of products to
address security and governance end-to-end across a Web services and SOA
deployment without expensive and inflexible programming. With the
SecureSpan set of products, customers realize lowered integration costs,
increased security reliability, and the ability to future-proof their
Web services and SOA investments. Based in Vancouver, Canada, Layer 7
offers a dynamic work environment, attractive benefits and the
opportunity to be a part of a rapidly growing company in the high tech
industry. Learn more at http://www.layer7tech.com

Please send resume in confidence as PDF, ODT or DOC documents to:

Jay MacDonald
Senior Solutions Architect
jmacdonald at layer7tech.com

-- 
Jay MacDonald   -   Senior Solutions Architect  -   Layer 7 Technologies
1501 - 700 W Georgia St                         Phone: 604-681-9377 x322
Vancouver, BC V7Y 1B6 Canada                           Fax: 604-681-9387
jmacdonald-YnHZKt8RimsqDJ6do+/SaQ at public.gmane.org                      http://www.layer7tech.com
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