Another Residential Connection

[Adam Tworkowski]

I have been with 3Web since November specifically because:

a) DSL absolutely sucks in my area (almost not supported -- i.e. 
maintenance mode) -- was with a Bell-reseller called EI Cat who were 
*great* as a company - static IP for same price as Sympatico, great 
customer service -- I just couldn't break the *1Mbps* barrier because of 
crappy Bell lines (just north-west of Annex).

b) I couldn't bare having another service with Rogers as I hate dealing 
with them as company for cell, TV, etc. [shudder].

3Web happens to be about $10 cheaper a month than Rogers for cable 
internet (you have to provide your own modem).   Uptime and bandwidth 
for me has been fine (I guess great).  Latency is not good -- remote 
desktop (vnc/rdp type stuff) *bites* compared to my previous DSL (at 1/5 
the "speed").  3Web's customer service *really* blows.  When someone 
responds to customer support email they are polite enough but I have had 
several (3+) emails go unanswered and am still awaiting (one week) 
another answer about billing.  They also seemed to got a whole bunch 
wires crossed during intial installation (i.e. I made it clear that I 
didn't need an on-site tech to plug a modem in -- which resulted in 
about 3 voice messages, etc.)  and they seemed to be confused about 
their own pricing based on Western Canada versus Eastern Canada (Shaw 
versus Rogers pricing/service plan) which resulted in an initial overcharge.

Adam

c.c. accountservices-1XyZfHNbJ7s at public.gmane.org (maybe someone will take notice ;)

>
>Should I continue to slug it out with 3web, or is there somebody else
>who'll do a better job?
>
>-Mike
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--
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TLUG requests: Linux topics, No HTML, wrap text below 80 columns
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