istop lines seem to be dropping like crazy

[Robert Brockway]

On Thu, 30 Jun 2005, Lennart Sorensen wrote:

> It seems a lot of istop.com customer DSL lines or now dead (at least all
> the ones I know about appear down know).
> 
> So Bell can take 5 days to connect, but only a couple of hours to
> disconnect.  Not sure what is an appropriate description of Bell right
> now.

I'm interested to know if anyone has the same problem we do at home.  My 
iStop DSL service was disconnected at 11:46am yesterday.  At 2:49am I 
discovered we had no dialtone on any of our phones on that line.

Despite the rather obvious correlation a supervisor actually tried to 
suggest our lack of dialtone was unrelated to anything they had done to 
the line.  I'm thinking they either misconfigured something or actually 
fried something when they removed the DSL line sync.

On top of this they have indicated we almost certainly will not get 
service from a technician before July 6 due to a strike they are having.

Since they are the ones that goofed I of course found this totally 
unacceptable.

The Toronto Star found what I had to say interesting.  Other agencies will 
also be hearing about this on Monday.

I called iStop from my cell yesterday.  The person I spoke to had not 
heard of any other similar reports.  Is anyone else having an issue like 
this?

Rob

-- 
Robert Brockway B.Sc.
Senior Technical Consultant, OpenTrend Solutions Ltd.
Ph: +1-416-669-3073 Email: rbrockway-wgAaPJgzrDxH4x6Dk/4f9A at public.gmane.org http://www.opentrend.net
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