High Speed Internet and Modems and stuff

[Joseph Kubik]

I appologize, I did not have time to continue the litany of problems.

The fact that it took rogers 10 days to figure out what the problem
was, I find disturbing.
If the signal strength at the wall is low, either backtrace the cable
or run a new one.
If the signal is good at the wall, tell me to run a new line in my house.
The final 10 day resolution was that the cable between my house and
the pole was faulty.

The next problem I encountered was that my neighbor "tapped" my line.
That took me 36 hours to track down a repair.

The next problem took 48 hours to remedy, and was a faulty connection
somewhere in the region of the pole.

Not to mention the ~5+ times that the modem would just drop the link
for a couple of hours, and then come back.

All of this was between Nov-1 and APR-1 (5 months).

5*30 = 150 days, 13.5 days offline, so that is a documented 91% uptime.
So, considerably more reliable than the CRM tool at work, but not
nearly what I expect out of my ISP.

-Joseph-

On 4/13/05, James Knott <james.knott-bJEeYj9oJeDQT0dZR+AlfA at public.gmane.org> wrote:
> Joseph Kubik wrote:
> > I had rogers high speed cable using the rogers provided motarola cable modem.
> > The setup went like this: cable guy showed up and setup the modem.
> > I plugged my laptop running suse linux into the modem via ethernet.
> > I rebooted.
> > I opened firefox and used the internet.
> >
> > 1 month later:
> > I had TERRIBLE problems with the modem losing signal strength.  After
> > 10+days  of troubleshooting dealing with cable techs....
> > The neighbor had spliced my cable with a rat shack splitter and the
> > sigle was too weak.
> > All told, Rogers was easy to use, but not reliable enough for me.
> 
> What's that???  Are you saying that your neighbour (illegally?) tapped
> into your line and because of that, Rogers is unreliable???  I've been
> with them for over 5 years, with virtually no connection problems.
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