Sympatico outages ?

[Michael Wilson]

i dont work for sympatico but I dont think you should
assume that they should provide free network support
for you. Most likely the reason they wanted you to
just connect a single computer is because they wanted
to confirm that it was in fact a sympatico problem,
not a device in your network. Thats a good
troubleshooting technique.

I have worked PC LAN tech support and believe me,
there's a million PC LAN configurations. A tech
support agent cannot know all of them.

 --- Paul King <pking123-rieW9WUcm8FFJ04o6PK0Fg at public.gmane.org> wrote: > >
Sympatico service claims no outages, anyone else
> been having troubles ?
> > djp
> > 
> 
> When Sympatico works, it works really well. When it
> doesn't, well, do your own 
> tech support.
> 
> I particularly dislike their 310-SURF. I am going
> through a multiport router 
> (which is really a 1-port router with 8 switches),
> and if I have trouble with 
> the connection, they tell me to disconnect my router
> and install their damned 
> software with the modem connected to one of my
> computers. I say that is not 
> helpful on several levels, not least of which I have
> three networked computers. 
> How can they access the printer on my machine if I
> disconnect it from the 
> router?
> 
> After a few more minutes of talking and after my
> stubborn refusal to have to 
> mutilate my network to get Sympatico to work, we
> hang up with them being of 
> utterly no help whatsoever.
> 
> Paul
>
King=========================================================
> Paul King             
> http://www3.sympatico.ca/pking123/
> 
> 
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