VoIP from Primus

[Emir Alikadic]

On Thu, 24 Jun 2004 11:59:18 -0400, Sidney Shapiro
<sidney-3Kd7Tu4o6f/sBN0MCq728g at public.gmane.org> wrote:
> 
> > You have just experienced the major problem with VoiP.  The QoS is
> > nowhere near what the regular phone system has.  Did you call Primus
> > about the problem?
> 
> I did, and they said due to network instability, bandwidth issues, blah
> blah, etc. the service was not working to "optimal performance". I told them
> I was assured it would be excellent service and a replacement for my phone,
> and they said I should look into increasing my bandwidth (perhaps going with
> DSL or Rogers Business). I have Rogers high speed, going to something else
> would negate the savings with Bell. I am going to cancel the service with
> primus today, and wait it out I guess.

Your first mistake was signing up with Primus.  I used to have DSL
with them and it was nothing but problems.

Your second mistake was putting faith in their tech support.  From my
experience with them attempting to address the aforementioned
problems, their level best is "Click on Start, select Control
Panel...",  garnished with occasional "You probably have
spyware/adware, reinstall Windows", even when after I explained that
the connection is maintained by a Linksys router.

-- 
Emir.

"The whole aim of practical politics is to keep the populace alarmed -- and
 thus clamorous to be led to safety -- by menacing it with an endless series
 of hobgoblins, all of them imaginary."                       [H.L. Mencken]
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