<p dir="ltr"><br>
On 9 Feb 2013 23:46, "Maxcess" <<a href="mailto:maxcess@gmx.com">maxcess-KK0ffGbhmjU@public.gmane.org</a>> wrote:<br>
><br>
> Holly Shit!<br>
> Does Rogers use an AI now!?<br>
> Tracey's comments are so robotic!<br>
><br>
Its borderline intelligent too. Could be a person or a very smart robot. Problem is support people work with script too often that they can sound robotic too. But the fact they suggested you call point to a robot serving you.</p>
<p dir="ltr">I used to be with Rogers and capped at 40 GB. One month, we maxed it and my bill almost doubled. I called and they said they had a deal for better cap. They though put me in a 2 year contract without telling me. I had never been on contract and pay for modem upfront.</p>
<p dir="ltr">Two months later, some of their marketer called and revealed I am on contract. I was so pissed off I cancelled then and there. They asked me to pay for the month I was over quota and I obliged.</p>
<p dir="ltr">Now with techsavvy, same monthly bill, faster download steep and 300 GB limit. Couldn't have worked any better! I knew about techsavvy for years but too lazy to make a switch till that day.</p>
<p dir="ltr">May be you could do the same too:)</p>
<p dir="ltr">William<br>
> Kind Regards<br>
><br>
> From the office of Abidel (Abby) Bassie-Cripps<br>
><br>
> <br>
><br>
> <br>
>><br>
>> ----- Original Message -----<br>
>><br>
>> From: <a href="mailto:phiscock-g851W1bGYuGnS0EtXVNi6w@public.gmane.org">phiscock-g851W1bGYuFhl2p70BpVqQ@public.gmane.orgn.ca</a><br>
>><br>
>> Sent: 02/09/13 07:56 PM<br>
>><br>
>> To: <a href="mailto:tlug-lxSQFCZeNF4@public.gmane.org">tlug-lxSQFCZeNF4@public.gmane.org</a><br>
>><br>
>> Subject: [TLUG]: Conversation with Rogers<br>
>><br>
>> <br>
>><br>
>> You are chatting with Tracy.Rogers Live Chat <br>
>> 10:29 PM Connecting... <br>
>> 10:29 PM Connected. A support representative will be with you shortly. <br>
>> 10:29 PM Support session established with Tracy. <br>
>> 10:29 PM Tracy: <br>
>> Hi, you've reached Tracy. How may I help you? <br>
>> 10:30 PM James: <br>
>> Hi. We have Rogers High Speed Express internet and we have received a <br>
>> message that we have hit our bandwidth usage for the month. It says <br>
>> our cap is 60GB but the comparison on your website says it should be <br>
>> 80GB. Why the discrepancy? <br>
>> 10:30 PM Tracy: <br>
>> There is a newer product code for Express which provides 80GB/month of <br>
>> usage, however you are required to have the enhanced home networking <br>
>> gateway modem which is $7/month plus tax to rent as our other modems <br>
>> aren't compatible with this code due to the speed/usage requirements. <br>
>> If you're currently renting either a DOCSIS modem for $4/month plus <br>
>> tax or a home networking gateway modem for $5.50/month plus tax, they <br>
>> are not compatible with this and you would need to exchange your modem <br>
>> for the enhanced home networking gateway modem to receive the code <br>
>> which provides 80GB/month of usage and the faster speed. <br>
>> 10:30 PM Tracy: <br>
>> Do you know if this is the type of modem you currently have? If you're <br>
>> not sure, I can certainly check your account for you. <br>
>> 10:31 PM James: <br>
>> I am pretty sure we have the older modem. <br>
>> 10:31 PM Tracy: <br>
>> You would just need to take your current modem & power cord (if <br>
>> applicable) and exchange it at a Rogers store for the enhanced home <br>
>> networking gateway. Once this is updated on your account, at the same <br>
>> time, they should add the newer product code for Express so that <br>
>> you'll start receiving 80GB/month of usage. You can find your closest <br>
>> location to do so at the following link: <br>
>> 10:31 PM Tracy has sent a link: <a href="http://www.rogers.com/storelocator">www.rogers.com/storelocator</a> <br>
>> 10:31 PM James: <br>
>> What if we don't want to pay more for the modem? I have a home network <br>
>> set up that works quite well as it is. <br>
>> 10:33 PM Tracy: <br>
>> Unfortunately without this modem, the current modem isn't compatible <br>
>> with the usage & speed requirements for the newer code with 80GB. I <br>
>> believe you can disable the wireless part of the modem if you prefer <br>
>> to use your own router, etc. Internet technical support would be able <br>
>> to advise you how this can be done. If you wanted to check & see if <br>
>> this would be an option, please follow this link for assistance <br>
>> <a href="http://echat.rogers.com">http://echat.rogers.com</a>, agents are available 24 hours a day, 7 days a <br>
>> week. <br>
>> 10:34 PM James: <br>
>> I have a Masters degree in computer engineering. I would appreciate it <br>
>> if you could explain to me how a modem is "compatible" with a <br>
>> bandwidth cap. <br>
>> 10:35 PM Tracy: <br>
>> The new bandwidth cap, as well as the higher download/upload speed are <br>
>> both included in the newer product code for this. Unfortunately it's <br>
>> not able to add one without the other. I apologize for the <br>
>> inconvenience. <br>
>> 10:35 PM James: <br>
>> We don't need the higher speeds, just the bandwidth cap that we are paying <br>
>> for. <br>
>> 10:36 PM Tracy: <br>
>> I do understand that, however the 80GB is only included in the code <br>
>> that also provides the faster speeds and cannot be added on it's own <br>
>> unfortunately. There's no way in the system to do so. <br>
>> 10:38 PM James: <br>
>> Perhaps someone should look into that. It appears to me that this is a <br>
>> shameless money grab to get people to pay more for a modem. <br>
>> 10:38 PM Tracy: <br>
>> I can certainly forward your feedback regarding this & apologize for <br>
>> any frustration that this may cause. Were there any other questions <br>
>> you had at this time? <br>
>> 10:39 PM James: <br>
>> Can you suggest another internet provider? <br>
>> 10:39 PM Tracy: <br>
>> I'm sorry to hear you're thinking of cancelling do to this.You would <br>
>> need to call our customer relations department to process a <br>
>> cancellation request. They can be reached at 1-888-764 -3771 and are <br>
>> open 8am-midnight EST Mon-Fri and 8am-9pm Sat & Sun (EST). <br>
>> 10:40 PM James: <br>
>> Thanks *so much* for your help and automated responses. <br>
>><br>
>><br>
>> -- <br>
>> Peter Hiscocks <br>
>> Syscomp Electronic Design Limited, Toronto <br>
>> <a href="http://www.syscompdesign.com">http://www.syscompdesign.com</a> <br>
>> USB Oscilloscope and Waveform Generator <br>
>> 647-839-0325 <br>
>><br>
>> -- <br>
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> </p>